Strategy6 min read
Automating return decisions with rules
Automating return decisions with explainable rules that give the same result in the same situation: example rules, a preview before publishing and rule versions.
Returns and exchanges platform for e-commerce brands
Turn every return into a new sale, not a loss
When a customer asks for a return, offer an exchange or bonus store credit before the refund, based on your rules and live stock. The standard refund always stays one click away; the revenue stays in your store.
- No setup fee
- No monthly fee
- Works with the store platform you already use
Options for you
Step 3 of 4Exchange for XL
In stock. Free exchange, prepared right away.
₺1,380.00 store credit+₺180.00 bonus
Credit you can use immediately instead of a ₺1,200.00 refund.
Standard refund
Your ₺1,200.00 refund is paid through the store's standard process.
Store platforms and marketplaces you can connect
Shopify
WooCommerce
ikas
Shopier
IdeaSoft
Trendyol
Hepsiburada
n11
İdefix
The problem
Every return is cash leaving the till
Most brands treat returns as logistics. The real loss happens in revenue and in customers.
Lost cash and shipping
The item comes back, the money goes out, and you pay shipping both ways. It is as if the sale never happened.
Manual back-and-forth
WhatsApp chats, e-mails and static forms fill your support team's day, and every request is tracked by hand.
Customers who walk away
A customer returning a shirt because it doesn't fit still wants the shirt. Without the right option, you lose the sale and the customer.
How it works
Four steps, no manual work
Your customer finishes the return on their phone in a few taps; you just watch the results.
The customer starts a return
From the returns button on your site, your branded returns portal or a link in a WhatsApp message, they verify their order.
Offers are prepared
Your rules and live stock on your platform are checked. An out-of-stock option is never shown.
The customer chooses
Exchange, bonus store credit or a standard refund. All three are clearly visible, with no pressure.
It completes automatically
Stock is checked again on acceptance, and the exchange order or coupon is created on your platform automatically.
What your customer sees
Your customer wins, the revenue stays
Every offer comes from rules you define and is explained to the customer in plain language.
Exchange for an in-stock item
Size, colour, storage or dimensions: swap instantly for an option that is in stock. Where your platform supports it, an exchange for another product can be offered too.
“Size L is in stock, we can ship it today.”
Store credit with a bonus
Instead of a cash refund, store credit with a bonus that can be used right away. You set the bonus by category, amount or campaign.
“575 TRY store credit instead of a 500 TRY refund.”
Standard refund
If the customer doesn't want an offer, one click takes them to your standard refund process. This option is never hidden.
“Continue with a standard refund.”
Features
Everything your returns operation needs
Merchant dashboard, customer portal and automation in one place.
Rules with a preview of their impact
Build rules like “15% bonus on orders over 500 TRY” with a form, and see their effect on recent returns before you publish.
Live stock checks
Stock is checked again on your platform when the offer is prepared and the moment the customer accepts it.
Automatic coupons and exchange orders
Once the customer confirms, the coupon or exchange order is created on your platform. Failed operations can be retried with one click.
Return reason analytics
See which products come back and why, and use that to guide production, sourcing and your product pages.
Recovered revenue, line by line
See which return and which exchange order or store credit every recovered lira comes from, so you always know what your success fee is based on.
Abuse shield
Repeated return requests in a short period are routed to a standard refund without incentives, without penalising honest customers.
Marketplace claims
See Trendyol, Hepsiburada, n11 and İdefix return claims in one list. Routine claims are approved by your rules; rejections always stay with you.
WhatsApp and e-mail
If the customer has opted in, return options reach them on WhatsApp within seconds; portal links go by e-mail, and verification codes by e-mail or SMS.
A return button for your site
Add a “Returns and exchanges” button to your site with one line of code, so customers start returns without leaving your store.
Returns with photos
For defective or damaged items, customers attach photos, and your team decides based on evidence.
Team roles and two-factor sign-in
Invite your team as owners, admins or viewers, and protect accounts with two-factor authentication.
A portal in your brand
The returns portal opens with your logo and brand colour, so customers know they are still in your store.
Marketplaces
Marketplace returns in the same dashboard
Answer Trendyol, Hepsiburada, n11 and İdefix return claims without logging in to each marketplace's panel.
- New claims come in on their own, with nothing to copy over by hand
- Routine claims that match your rules are approved automatically
- A rejection always comes from a team member
- Trendyol
- Hepsiburada
- n11
- İdefix
Merchant dashboard
See recovered revenue at a glance
Track how many returns end in an exchange or store credit, how much revenue you recovered, and which products come back for which reasons.
- Recovered revenue, retention rate and incentive cost
- Which products come back, why, and how that changes over time
- A list of actions that didn't complete, with one-click retry
- See the effect of rule changes before publishing
Recovered revenue
₺184,250.00
Retention rate
34%
Resolved returns
412
Weekly recovered revenue
Our principles
Fair returns, loyal customers
A system that tries to trap customers hurts the brand in the long run. That's why some of our rules never change.
The standard refund is never hidden
It is visible on every screen and one click away. No delays, no hiding, no pressure.
No persuasion when it's your fault
For defective, wrong, incomplete or shipping-damaged items there are no incentives, only a free exchange or a standard refund.
Nothing out of stock is offered
Every exchange option shown to the customer is in stock at that moment and is checked again on acceptance.
Decisions you can explain
Offers are decided by your rules, not by AI. For every return, your dashboard shows why those offers were made.
Pricing
You pay only when you win
No setup fee and no monthly subscription. We charge only on exchanges and store credit successfully created on your platform (including the bonus given to the customer). Requests that end in a standard refund cost nothing.
Security and privacy
Your customers' data is safe
Encrypted personal data
Your customers' personal data, such as names, phone numbers and e-mail addresses, is stored encrypted and never kept in readable form.
Each store's data is separate
Each store's data is kept completely apart from the others; no store can see another store's data.
Strong account security
Two-step verification, per-person permissions and signing out other devices keep dashboard access under control.
What is Revoop?
Revoop is a returns and exchanges tool for e-commerce merchants that steps in between a return request and a cash refund. Before a refund, it offers the customer an exchange for another in-stock option (for example another size or colour) or bonus store credit, so the revenue stays with the merchant.
If the customer does not want an offer, the standard refund is always one click away.
Can customers still get a regular refund if they do not want an offer?
Yes. The standard refund is visible on every screen and in every message and can be chosen with one click. No setting can turn this option off or hide it.
No design hides it, delays it or pressures the customer to stay. The same rule applies to the return button on your site and on WhatsApp.
How is Revoop priced?
There is no setup fee and no fixed monthly fee; we charge a success fee only for returns that stay in your store. The success fee is a percentage of the exchange and store credit value that was successfully created on your platform; the bonus added to store credit is part of that value.
If there is no recovered revenue, there is no success fee. Your fee terms are shown on the Billing page.
Which e-commerce platforms and marketplaces are supported?
For storefronts, Shopify, WooCommerce, ikas, Shopier and IdeaSoft are supported. For marketplaces, Trendyol, Hepsiburada, n11 and İdefix are supported.
Can an out-of-stock item be offered to a customer?
No, an out-of-stock option (such as a size or colour) is never offered. Stock is checked on your platform before an offer is prepared and again at the moment the customer accepts it.
For exchanges with a different product, only in-stock options are shown, and price and stock are checked again on your platform at acceptance.
Does AI decide the offers?
No. The rules you set decide the offers, and the same situation always gives the same offer.
On each return’s page, the "Why these offers?" section shows which of your rules applied and which offers were not shown, and why.
Can I keep using my existing carrier agreement?
Yes. The shipping code comes from your existing carrier agreement or platform integration. Revoop does not provide its own carrier contract or bill for shipping; it only passes the code on to the customer.
Shipping, receiving and inspecting returned items continue under your current processes.
How is customer data protected?
Personal data such as customer name, email, phone, address and return notes is stored with strong encryption and never in readable form.
Customer contact details are partly hidden in the dashboard; only authorised team members can see them in full by choosing "show", and that action is recorded in the audit trail. Only the data needed to handle the return is collected.
Blog
Guides on returns management
- Operations5 min read
Preparing for returns after peak season: November sales and holiday gifts
Get ready for the return wave after November sales and holiday gifting: forecast workload, set gift return windows, plan exchange stock, staff and messaging.
- Operations6 min read
Managing returns in electronics and other non-fashion categories
How to handle returns for electronics and non-fashion goods: colour and storage exchanges, inspection, opened boxes, withdrawal exceptions and category rules.
Start turning returns into revenue today
Create your account, connect your platform and publish your first rules in minutes. No setup or monthly fee.