Terms of Use

These terms govern merchants' ("you") use of the returns management service provided by TİDU TEKSTİL YAZILIM TİCARET LİMİTED ŞİRKETİ ("Revoop", "we"). In short: Revoop is a returns layer that runs on top of your store's existing setup; it offers your customers an in-stock exchange or store credit and keeps the standard return available in one click at all times. There is no setup or monthly fee; you pay a success fee only for returns that stay in your store. Shipping, warehousing and money transfers are not part of the service. By opening an account or using the service, you accept these terms.

The service

Revoop gives e-commerce merchants:

• A mobile-friendly returns portal where your customers start a return, and a return button you can add to your site.
• A decision step that prepares exchange or bonus store credit offers from the rules you set and live stock, and always gives the same result for the same situation (a deterministic decision layer). Out-of-stock items are never offered; stock is checked again when the offer is made and when the customer accepts it.
• A standard return option that is visible at every step and can be chosen in one click.
• Creation of a coupon, exchange order or return record on your connected platform, based on the customer's choice.
• A merchant panel with reports on returns, return reasons and recovered revenue.
• Optional transactional notifications by e-mail, SMS and WhatsApp, and optional AI-assisted suggestions.

When an item arrived defective, wrong, with missing parts or damaged in shipping, customers are never offered incentives to persuade them; they are offered only a free exchange or the standard return.

What the service does not do

• Physical shipping, picking, warehousing or damage inspection. The shipping code comes from your platform or your carrier agreement; we only pass it on.
• Taking payments, transferring money or paying out cash refunds. Cash refunds follow your own panel and procedure.
• General customer service or a chatbot. The customer flow is button-based and rule-based; customers are never shown AI-written text.

Account and security

• You must give accurate and up-to-date information when opening an account.
• You are responsible for giving your team members the right roles (owner, admin, viewer) and for removing access for people who leave.
• Keep your password and two-factor authentication devices secret. We recommend requiring two-factor authentication for the whole team.
• If you notice unauthorised access to your account, tell us immediately at [email protected].

Your responsibilities

• Your return policy: Return windows, conditions and offer rules are your decisions. You make sure the rules shown in the portal match your policy and the commitments you make to your customers.
• Consumer law: You are responsible for complying with consumer law, in particular Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. Exchange or store credit offers do not remove the customer's right of withdrawal or return; the standard return always remains available.
• Customer data: You are the data controller for your customers' personal data; we process it on your behalf and on your instructions. Informing your customers, obtaining explicit consent where needed (for example for WhatsApp notifications) and answering your customers' requests are your obligations. See the Privacy Policy for details.
• Platform connections: You must be authorised to connect the e-commerce platform, marketplace and WhatsApp Business accounts you link, and follow those platforms' rules. Access credentials are stored encrypted on our side; you can remove a connection at any time.
• Product and stock data: Offers rely on the product, price and stock data coming from your platform. You are responsible for its accuracy.

Acceptable use

You may not use the service to:

• Hide or delay the standard return, or mislead customers.
• Publish unlawful or deceptive content, or content that infringes the rights of others.
• Send marketing or commercial electronic messages; the service's notification channels are only for transactional messages about returns.
• Probe or try to bypass the service's security, try to access another store's data, or send automated requests that overload the service.
• Reverse engineer the service or use it to build a competing product.

We may suspend accounts that breach these terms, with a warning or, where necessary, immediately.

Pricing

• There is no setup fee and no monthly subscription.
• The fee is a success fee for recovered revenue. Recovered revenue is the refund value kept in your store because the customer accepted an exchange or store credit instead of a cash refund and it was successfully created on your platform; cancellations and corrections are deducted.
• Unless your account's fee terms say otherwise, the success fee is calculated on the full offer given to the customer (including the bonus added to store credit). Your fee terms (the rate, whether the bonus is included, the fee for exchanges of defective items) are shown on the Billing page.
• Store credit is charged when it is given. If the credit expires without ever being used, the fee is taken back automatically; if part of it was used, the fee stays. If your sales channel does not show whether the credit was used, the fee stays and you can object.
• Marketplace return claims are free; they never generate a success fee.
• The success fee rate is communicated to you when your account is opened. Any change to the rate or terms that can raise what you pay is notified to you at least 30 days before it takes effect.
• Every recovered revenue entry is visible in your panel, linked to the return, the decision and the platform transaction, so you can audit your invoice.
• No fee is charged for requests that end in a standard return.

See the Pricing page for details.

Availability

We make reasonable efforts to provide the service without interruption or error, but we do not commit to a specific availability level. The service may be temporarily interrupted for maintenance, updates, or problems at connected platforms or service providers. If a write to your platform fails, the return is listed in your panel so it can be retried.

Intellectual property

The service's software, design, brand and content belong to Revoop. You are granted a non-transferable right to use the service for your own store while these terms apply. Your store's data, your logo and your return policy remain yours; we use them only to provide the service.

Termination

• You can close your account at any time. Success fees already accrued on recovered revenue remain payable.
• We may suspend or close your account in case of a serious breach of these terms, non-payment or a legal requirement.
• When an account is closed, customer data is deleted or anonymised under the retention principles in the Privacy Policy; records that the law requires us to keep are kept for the required period.

Limitation of liability

• The service is provided "as is". To the extent permitted by law, we are not liable for indirect damages, loss of profit or loss of data.
• We are not liable for problems at your connected platforms, carriers or communication providers, or for the results of the return rules and offer rates you set.
• Liability for intent or gross negligence, and any liability that cannot be limited by law, remains unaffected.

Changes to these terms

We may update these terms from time to time. We notify you of material changes before they take effect, by e-mail to your registered address or in the panel. Continuing to use the service after a change means you accept the updated terms.

Governing law and disputes

These terms are governed by the laws of the Republic of Turkey. The competent courts and enforcement offices of Turkey have jurisdiction over disputes.

Contact

For questions: [email protected]

TİDU TEKSTİL YAZILIM TİCARET LİMİTED ŞİRKETİ, FATİH MAH. 258. SK. EMANET APT. NO: 30 İÇ KAPI NO: 11 ESENLER/ İSTANBUL